RETURNS -
WARRANTIES - EXCHANGES
Within 30 days of
receipt of your order, you may return products that:
- Are in their original
packaging
- Have original manufacturer
information
- Are not used, installed, or
disassembled
- Are not damaged due to incorrect
installation
- Do not have missing parts such as
hardware or instructions
The following items are not
returnable
- Custom or special orders (which
includes anything not normally stocked and specifically ordered for a customer
from the manufacturer)
- Automotive repair manuals
- Electrical Parts and Components (Such
as: ECU's, Push Button Units, relays, air mass meters, etc.)
Once we receive your return
and conduct an inspection and verify that your return meets the above
guidelines, a full refund will be issued. The shipping costs will not be
refunded.
-
C.O.D. returned shipments will not be
accepted.
-
Items shipped to us without
prior authorization will not be returned to the sender nor will a credit or
refund be issued.
-
All returned items must have a
tracking number and be insured against loss.
Returns must include the following
information; RETURN
FORM
-
Original
invoice or listing number,
-
The original
purchase date,
-
Form of
payment used.
-
An
explanation of why the item is being returned.
If the return
is a warranty, a statement that the item is; wrong, defect, failed, does not fit
is not sufficient to describe why it is a warranty. Be specific as possible.
Such
as; "the bleeder screw was broken and therefore could not bleed the
caliper".
Core
Returns
All cores will contain a
prepaid return shipping label for the return pf the cores. If you do not receive
a return label, send an email request.
In order to insure a
proper credit the following guidelines must be followed:
- All fluids must be drained
from the core.
- The core must be securely
wrapped in plastic and sealed.
- Cores must be returned in
the ORIGINAL manufacturer's packaging used when the item was shipped to
you.
- Your core will be inspected to determine
if the core is rebuild-able before issuing credit.
- If the re-builder states that the core is not
rebuild-able then only scrap credit will be issued.
Refunds,
Returns and Exchanges
All purchased items must be inspected
within 7 days of receipt and must be returned within 30 days. Please
inspect the item to your satisfaction and be sure that it is what you ordered
and it was properly represented. If there is no claim after 7 days it will be
considered a final sale.
All sales are final,
however as unique circumstances arise, each request for a refund
will be evaluated on its own merit.
Exchanges or Returns will be
processed as follows:
Return Exchange Policy:
Within 30 days, all purchases will be
exchanged if your item is received defective or the incorrect item was shipped.
If we do not have the correct part in stock we will credit you the purchase
price of the item only. No returns or exchanges will be accepted after 30 days
of the item delivery. It is highly recommended that upon receipt of your item
that you inspect and install it to verify that it is in good working
order.
How Returns or Exchanges Work:
We will ship your exchanged item after we receive the returned item from you or,
to expedite the process, you may pay a deposit for the 2nd replacement item so
it can ship before your return arrives . Credit for the 1st item will be
provided when the package is inspected, received and processed and
meets all the return criteria.. (Credits may take 1 to 2 weeks to
process.)
Damaged
Products
If your product has been
damaged in shipment, please contact us immediately via e-mail to begin the claim process
with the shipping company. We will contact you via e-mail with further
instructions on filing your claim.
Warranty
Labor cost for removal,
installation, or damage resulting from delay or loss of use in service or repair
or for incidental or consequential damages is NOT covered.
To obtain a replacement item
for warranty, you will be required to follow the exchange policy listed
above.
Restocking
Fee
If an item is accepted for return, a 30% restocking fee based on the value of the full order will be
deducted from the final refund.
